A caching issue resulted in the wrong information updating on customers’ apps
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Qantas has confirmed that a technology issue was to blame for a glitch affecting its app that allowed customers to view the personal details of other travellers in an apparent privacy breach.
Members of Qantas’ Frequent Flyer program reported being able to see the names and booking information of other passengers in the Qantas App on Wednesday, with some customers being able to view the points balance and status of travellers.
At the time, Qantas said there was “no indication” that the issue was caused by a “cyber security incident”, and was investigating whether “recent system changes” were the possible cause of the glitch, which was resolved by Wednesday evening.
In an email sent to members of its frequent flyer program on Friday afternoon, the airline confirmed the incident was caused by a “technology issue”.
“We have now identified the root cause and can confirm that this was a technology issue, and there is no evidence of a cyber incident,” it said.
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