The announcement comes just days after rival company Ticketmaster was reportedly attacked by a hacker group which stole customer information.
Company Statement: Statement Regarding Ticketek Cyber Incident
Source: Ticketek Australia says customers’ names, emails and dates of birth may have been accessed in cyber security breach | ABC News Australia
View more incidents relating to the Entertainment and Events sector and Third-Party Breaches.
Ticketek has become aware of a cyber incident impacting Ticketek Australia account holder information, which is stored in a cloud-based platform, hosted by a reputable, global third party supplier. Ticketek Australia says the names of some of its customers, as well as their dates of birth and email addresses, may have been accessed in a data breach.
Ticketek Australia has confirmed some of its customers’ personal details have been stolen in a data breach — marking the second cyber incident to impact a ticketing service this week.
In a company statement from Ticketek “Since our third party supplier brought this to our attention, over the past few days we have worked diligently to put every resource into completing an investigation so that we can communicate with customers who may have been impacted, and other stakeholders, as quickly as possible. The available evidence at this time indicates that, from a privacy perspective, customer names, dates of birth and email addresses may have been impacted.”
Australia’s National Cyber Security Coordinator, Lieutenant General Michelle McGuinness, said on Friday evening that Ticketek had advised her of the potential breach, and the Australian Signals Directorate and Australian Federal Police were also aware of the incident.
News of the data breach comes days after the Department of Home Affairs confirmed it was working with Ticketmaster, a rival ticketing agency owned by US company Live Nation, to investigate claims of stolen customer information
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