Mayo Clinic, the massive U.S. hospital network, is using what it describes as “Ambient Listening” to record patient interactions with nurses, including in emergency rooms, then using AI to process that collected data. The recording is opt-out, rather than opt-in, and at least some patients are likely not aware the recording is happening.
The recording brings up questions of informed consent and whether the generated notes may be accurate enough. A study last month found that AI-powered scribe tools sometimes produce much less accurate notes than humans depending on the situation.
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